Foxtons

We are about to complete on a property that we purchased with Rebecca Egbers from the London Bridge branch of Foxtons. Buying property is always stressful and ends up taking longer than anyone expects, but Rebecca was incredibly helpful through the process, provided great advice, I think did an excellent job of looking out for our interests, and was without a doubt the most responsive agent with whom I have ever worked. Rebecca was an absolute pleasure to work with, and I could not recommend her highly enough.

Where do i begin? Carley Taylor is a testament to the foxtons brand. Everything an estate agent is meant to entail she demonstrates through her proactiveness. From minute 1 of the sale of our property to completion she was proactive with her communication. Always kept me updated on a weekly basis which i find very rare in todays estate agents. I had 4 separate estate agents wanting to sell our property for us but we went with foxtons as Gabor gave a sales pitch i couldnt ignore. Im glad i chose foxtons as both Gabor and Carley showcased why they are the best of the best. Carley in particular would call me and offer help with contacting third party agencies with regards to the due diligence that comes with selling a property. Ive heard horror stories of other estate agents who are lacklustre and not very engaging. I can say im glad that Carley was the opposite and helped me at every turn. There were times were things get difficult, as is the case with most sales however she was always reassuring and helpful. Its people like Carley that are the foundations of building a reputable estate agents like Foxtons. I will be recommending foxtons to 2 of my family members who are also looking to sell their properties as i trust them. I will only ever have good things to say about Foxtons so thank you Carley!!!

It was an absolute nightmare of an experience. Purely profit-driven with zero business ethics. Overseas students, stay away! Before we signed the tenancy agreement, Foxtons repeatedly pressured us to make a quick decision, claiming the property would soon be taken. One of the prospective tenants was still in China without a UK visa, yet Foxtons continued to push for the tenancy agreement to be signed quickly. Once Foxtons secured their commission, the manager handling our case departed, but no one informed us. We only discovered this after the other tenant stopped paying rent and we urgently needed agency assistance. The other tenant later claimed her visa was rejected, that she remained in China, and that Foxtons had also pressured her to sign. Under the joint tenancy agreement, the financial burden fell entirely on us. Instead of helping resolve the issue with the missing tenant, a Foxtons employee simply advised the landlord to legally pursue us for payment using joint liability clauses. We were ultimately left stranded, forced to cover nearly six months’ rent—almost £10,000—out of our own pockets on that tenant's behalf. When we instructed a solicitor and requested the tenant’s contact details to pursue the matter, Foxtons refused, citing privacy policies, and told us to contact her directly ourselves. For an agency that arranged the tenancy, this lack of support felt completely unreasonable. Later, when a pest infestation occurred, Foxtons offered no meaningful advice or support, stating it was the landlord’s responsibility and leaving us to handle it. When we requested the landlord’s address to pursue compensation for the thousands of pounds in damages caused by the infestation, Foxtons again refused, citing privacy. They only released the address after we sought legal advice and formally challenged their refusal. Ultimately, the landlord withheld our deposit and kept our overpaid rent. Despite knowing a dispute existed, Foxtons refused to facilitate a resolution, stating they could do nothing and leaving us to deal with it alone. This was by far the worst and most regretful decision we have made. In our experience, Foxtons was extremely proactive when securing the tenancy and collecting fees, but repeatedly washed their hands of us the moment serious issues arose. I strongly advise everyone—especially international students who may lack local support—to think twice before using Foxtons. In my opinion, their support drops off completely the moment the lease is signed. They may reply here saying they will investigate, but after emailing their COO directly with zero response and wasting three months trying to get help, I have lost all confidence in their service.